NHS East and North Hertfordshire Clinical Commissioning Group are looking to improve access to primary care services, including making appointments available at times that are convenient to patients through the GP Extended Access service.
To achieve this we are working with our local GPs and engaging with out patient population to develop a service that meets their needs. The extended access service is starting with the nine GP practices in Welwyn and Hatfield from March 2018, with other areas of east and north Hertfordshire developing the service in the near future.
What is the GP Extended Access Service?
The Extended Access Service will make appointments with GPs in east and north Hertfordshire available at times that suit you, including evenings and weekends.
When are these appointments available?
Appointment times will vary for each area as they introduce the service based on the feedback received from local patients and the resources available.
Who can access these appointments?
From March 2018, patients registered with nine of the GP Practices in Welwyn Hatfield will be the first group of patients to access the service, but it is the CCG's ambition that all patients registered with GP practices in east and north Hertfordshire will be able to access the service. You can see which practices will be affected by clicking here to see the locality page
How do I make an appointment?
In the first instance we would advise patients to contact their individual GP practice for more information on their extended access service and how patients can make appointments. Each area is looking to establish an 'extended access' service which meets the needs and preferences of it's individual patient population, and GP practices will have a responsibilty to promote and offer that service to their patients.
What can I be seen for?
A GP Extended Access appointment is exactly like an appointment at your own GP practice. The service can see babies and children and has nurse appointments available.
Will I see my own GP and/or nurse?
You will be seen by local GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.
Will the GP I see have access to my medical record during my appointment?
Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice. Further information about how we use your medical record is available at on the CCG website here: www.enhertsccg.nhs.uk/mcr
For further information on the GP Extended Access service in east and north Hertfordshire as a whole please email
: firstname.lastname@example.org or call
: 01707 685 140.