Public Engagement and Involvement strategy and action plan 2018/19

The CCG's strategy and action plan for public engagement and involvement

Date of review: 

May, 2019

Primary Care Strategy April 2016

To deliver integrated physical, mental health and social care in the community, which meets patients’ needs in the most appropriate setting.

Primary Care and its component parts are pivotal to sustaining the health economy and must be at the centre of the development of local services.

Together with our partners, our strategy will create a patient-centred, sustainable primary care system which addresses east and north Hertfordshire’s challenges.

We recognise that each of our six localities faces different challenges and will sometimes need to achieve the same goals in different ways. Irrespective of how healthcare is delivered, we will ensure that all patients living in east and north Hertfordshire receive the highest quality care which is easy to access and have the best possible outcomes.

Forward View into Action Plan 2015/16

This is the 2nd Year of our Strategic Plan – Planning for Patients and takes account of the NHS England Five year Forward View along with other strategic documents that are referenced in the back of this document

There are around 56,000 family and friend carers in East and North Hertfordshire – that’s around 10% of the women, men and children who make up our population.This ‘hidden army’ provides the equivalent of £1bn of care a year, but they don’t always get the support that they need.  Now this Friday (November 28), on Carers’ Rights Day, the GPs who lead the Clinical Commissioning Group in East and North Herts will publish a strategy to ensure that carers’ needs are prioritised by local health services.Dr Hari Pathmanathan, a GP from Welwyn and Chair of East and North Hertfordshire Clinical Commissioning Group said:  “We know that the health and wellbeing of carers can be affected by their caring roles.  Looking after a dependent friend or family member can be both physically and mentally demanding, with worry, broken sleep or the weight of responsibility all taking their toll.“Our new carers strategy sets out our commitment to ensuring that the needs of carers are taken into account by all the health organisations - from hospitals to GP practices - that are used by our patients.  We will work with the organisations that we buy care from to ensure that they have effective ‘Carers Policies’ which actively identify carers of all ages and work with those carers to prioritise their health and plan the care of their loved ones.”On carers’ rights day, the CCG is also taking part in the Carers in Herts Carers Question Time, as part of a panel with senior colleagues from Herts County Council, Scope and Hertfordshire Partnership Trust.  This event will take place at Bio Park, Broadwater Road, Welwyn Garden City, AL7 3AX.  For further information please contact Carers in Herts on 01992 586969 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  To mark Carers’ Rights Day, the ‘carers’ passport’ has been updated with 52 new money saving offers, which will be uploaded onto the Carers in Herts website on Friday.  New companies helping carers with discount offers include Boots, Halfords, Virgin Health and the Alban Arena.  To date, 2,830 carers’ passports have been issued.  Find out more about the carers’ passport by visiting copy of the carer’s strategy is available to view at:
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