Continuing Healthcare

From 30 June 2022, this website will not be updated

For the latest local health and care information, visit the new websites for Integrated Care Board or the Integrated Care System

From 1 July 2022, Clinical Commissioning Groups will be cease to exist. Commissioning functions and information that has been previously held by East and North Hertfordshire CCG is transferring to the new NHS Hertfordshire and West Essex Integrated Care Board (HWEICB) on 1 July 2022.

HWEICB will become the new data controller. Any questions about the use of data (including patient data) by the new ICB should be directed to 

There are no changes to how local residents access NHS frontline services in Hertfordshire and West Essex as part of these changes.

Continuing Healthcare

NHS continuing healthcare is a package of on-going care that is arranged and funded solely by the NHS. It is designed to support individuals aged 18 or over who are found to have a primary health need which have arisen as a result of disability, accident or illness.

The national framework for NHS continuing healthcare and NHS funded nursing care sets out the principles and processes for determining eligibility. The frameworks ensure that those assessing and delivering NHS continuing healthcare do so in the same way.

All relevant and updated documents regarding NHS continuing healthcare and NHS funded healthcare, including a patient information leaflet, are published on the Department of Health's website.

Please click here to download a public information leaflet on the National Framework for NHS Continuing Healthcare and NHS-Funded Nursing Care.

In recent years, requests for NHS continuing healthcare and NHS funded healthcare have increased dramatically, including retrospective requests.

Although East and North Clinical Commissioning Group (CCG), like other NHS organisations, is working hard to clear these requests, the process itself, together with the amount of requests received, can result in a lengthy process.

If you have a particular query in regards to your assessment, you can contact the continuing healthcare team by using the feedback form or:

Telephone: 01707 685 260

Our policies relating to Continuing Healthcare can be found here.

Help and advice

Beacon are able to provide free consultations of up to 90 minutes with an independent NHS continuing healthcare adviser. This is funded by NHS England. Their free ‘Navigational Toolkit’ is designed to help you navigate your assessment or appeal. Go to for more information.

How do we assess who is eligible for NHS continuing healthcare?

You will be assessed to identify whether you have a "primary health need". This is likely to be a complex medical condition that requires substantial on-going healthcare. Eligibility is not dependent on a particular diagnosis, disease or determined by the location of where your care is provided. If your assessment does not identify a primary health need, you will not be eligible for NHS continuing healthcare.

We follow national guidance and criteria in assessing your care needs and eligibility. You will be fully informed and involved throughout this process. If you wish, you can ask a member of your family, a friend, carer or perhaps another representative to support you during this assessment process. We encourage you do this.

A "checklist" screening tool assessment may be completed initially. This will help to decide if a full assessment, known as a Decision Support Tool (DST) should be undertaken. The DST is used to collate information about your health needs and support the recommendation regarding eligibility. In some cases an urgent decision is needed, for example those who are terminally ill, and can be 'fast tracked' to provide timely NHS continuing healthcare.

Your health needs are assessed by looking at all of your care needs and relating them to four indicators:

  • Nature – the type of condition or treatment required
  • Complexity – symptoms that interact; therefore difficult to manage or control
  • Intensity – one or more health needs, so severe they require regular intervention
  • Unpredictability – unexpected changes in condition that are difficult to manage and present a risk to the person or others

If you are eligible, East and North Herts CCG will be responsible for identifying and funding a package of care that has been discussed and agreed with you and your family or representative. Funding is subject to regular review and if your healthcare needs change, the funding arrangements may also change. As this is a health funded service it is not dependent on savings or income.

NHS funded nursing care

If you do not qualify for NHS continuing healthcare and are resident in a care home with nursing, you may be eligible for NHS funded nursing care (FNC). This type of funding is available for people that have registered nursing needs and are receiving their care in a care home with nursing. Please note however, that being a resident in a care home with nursing does not automatically indicate eligibility for FNC.

If you are eligible for FNC we will pay the care home directly to fund your care. This means care provided, supervised or planned by registered nurses that are employed by the care home. If you are self-funding your care at the care home with nursing, these funds should be reflected in your care home fees. Please talk to the manager of the home to discuss how FNC affects your fees. If your placement is funded by Social Services, the FNC payment forms part of the fees paid to the care home and does not affect or change any contribution from your pension or third party top up fees.

Please click here to download a public information leaflet on the National Framework for NHS Continuing Healthcare and NHS-Funded Nursing Care.

Responsibility of social services

If NHS continuing healthcare is provided at home, local social services may still have responsibilities to provide some services for you or your carers. It is possible to receive 'mixed' packages of care, where some services come from the NHS and some from social services. Where local social services provide your care, they will usually do a financial assessment to decide whether the person must make any financial contribution.

NHS Continuing Healthcare Redress Guidance 

For more information on how CCGs deal with continuing healthcare applications and appeals received is available here.

Last modified: 

03 Mar 2019