NHS Equality Delivery System (EDS2)

NHS Equality Delivery System (EDS2)

The Equality Delivery System (EDS) is a tool-kit that will help and support the CCG monitor and improve the services we commission for our local communities. The EDS will help the CCG to meet the Public Sector Equality Duty of the Equality Act 2010.

The EDS published in June 2011 has been refreshed and is now known as EDS2. It is now more streamlined allowing for more focus on local issues and problems.

EDS2 has four key goals, with 18 specific outcomes, which we are working with to improve the way in which people from different groups are treated as service users, carers and employees. The EDS2 will be used in every NHS organisation in England which means that wherever you go for NHS services they will be working towards the same set of equality and human rights goals.  These are:

  • Better health outcomes for all
  • Improved patient access and experience
  • Empowered, engaged and well supported staff
  • Inclusive leadership at all levels


▲ Excelling – Purple

▲ Achieving – Green

▲ Developing – Amber

▲ Undeveloped - Red                           


NHS Equality Delivery System (EDS2) 

Making YOUR NHS better

Many of you have told us that you want to be more involved in shaping local health services and making sure that they are better tailored to meet the needs of a diverse range of people.  We want to talk to you more about how we can improve local services around age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, (including nationality and ethnicity), religion or belief, sex (male/female) or sexual orientation. We also want you to have more power in the future in holding local services to account for things that they should be doing for local communities. The new NHS EDS will help us do this better and give you more control over the services you receive from GPs, hospitals, mental health services, learning disability services, ambulances and any other local health services.

We will be working to implement the new EDS2 to improve the way in which people from different groups are treated as service users, carers and employees.

So what makes this different from everything that happened before? 

To make the EDS2 work properly it’s extremely important that all the community is involved in the process. Many people have taken part in our community events and we want to keep them and others involved in helping us govern what we do around equality and diversity. This could mean that you help us to ensure that the services we commission meet the needs of all “protected characteristics”.

NHS England Equality Delivery System - Animation Video

This short animation video from NHS England explains what the EDS2 is and how it should be implemented by NHS organisations.

Last modified: 

23 Jan 2020

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