Equality and diversity

From 30 June 2022, this website will not be updated

For the latest local health and care information, visit the new websites for Integrated Care Board hertsandwestessex.icb.nhs.uk or the Integrated Care System hertsandwestessexics.org.uk

From 1 July 2022, Clinical Commissioning Groups will be cease to exist. Commissioning functions and information that has been previously held by East and North Hertfordshire CCG is transferring to the new NHS Hertfordshire and West Essex Integrated Care Board (HWEICB) on 1 July 2022.

HWEICB will become the new data controller. Any questions about the use of data (including patient data) by the new ICB should be directed to hertsvalleysccg.hwecorporategovernance@nhs.net 

There are no changes to how local residents access NHS frontline services in Hertfordshire and West Essex as part of these changes.

Equality and diversity

We are committed to ensuring everybody, irrespective of their, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, (including  nationality and ethnicity), religion or belief, sex (male/female) or sexual orientation should have equal access to services and that services should, as far as possible, be sensitive to individual needs.

One way the CCG ensures we are making improvements when designing and monitoring services is through asking the public questions directly. In surveys and questionnaires we ask people to fill in details about themselves so that we can take the information away and look at whether we are working with diverse communities in an effective way which in turn helps us work out which resources and stakeholder support we might need to do that.

Questions around protected characteristics within the Equality Act 2010 were included a survey about patient experience, a survey about the Long Term Conditions Strategy, and a questionnaire about the opening hours of the Urgent Care Centre at the New QEII Hospital. You can view the PDF files at the end of the page to see what the questions were.

We are also committed to ensuring our workforce can respond fully to the needs of all our patients and service users. To help us to achieve this, our staff, where possible, should reflect the diverse communities we serve, as this can make a significant contribution towards equitable access and commissioning appropriate and sensitive services.

Areas of legislation and regulation on equality and diversity



The CCG is continually working on improvements to our equality and diversity strategy and actions. Email your comments or thoughts to enhertsccg.engagement@nhs.net or call 01707 685 397.


Last modified: 

24 Jan 2020