Equality and diversity
We are committed to ensuring everybody, irrespective of their, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, (including nationality and ethnicity), religion or belief, sex (male/female) or sexual orientation should have equal access to services and that services should, as far as possible, be sensitive to individual needs.
One way the CCG ensures we are making improvements when designing and monitoring services is through asking the public questions directly. In surveys and questionnaires we ask people to fill in details about themselves so that we can take the information away and look at whether we are working with diverse communities in an effective way which in turn helps us work out which resources and stakeholder support we might need to do that.
Questions around protected characteristics within the Equality Act 2010 were included a survey about patient experience, a survey about the Long Term Conditions Strategy, and a questionnaire about the opening hours of the Urgent Care Centre at the New QEII Hospital. You can view the PDF files at the end of the page to see what the questions were.
We are also committed to ensuring our workforce can respond fully to the needs of all our patients and service users. To help us to achieve this, our staff, where possible, should reflect the diverse communities we serve, as this can make a significant contribution towards equitable access and commissioning appropriate and sensitive services.
Areas of legislation and regulation on equality and diversity
- Equality Impact Assessments
- Accessible Information Standard
- The Public Sector Equality Duty
- The Equality Act (2010)
- The Health and Social Care Act (2012)
- NHS Equality Delivery System (EDS2)
- Workforce Race Equality Standards (WRES)
The CCG is continually working on improvements to our equality and diversity strategy and actions. Email your comments or thoughts to firstname.lastname@example.org or call 01707 685 397.