WGC Urgent Care Centre opening hours proposal - public meetings confirmed

WGC Urgent Care Centre opening hours proposal - public meetings confirmed

Interested residents are invited to a public meeting on Thursday (25 July) to talk about the proposed changes to the opening hours at the New QEII Hospital Urgent Care Centre (UCC).

The meeting will take place from 12:30pm to 2.30pm at the Focolare Centre for Unity, which is number 50 Parkway, Welwyn Garden City.  Please book to ensure your place at https://qeiiucc.enhertsccg.nhs.uk/events or call 01707 685140.

There will be a further evening meeting for those who can’t attend the meeting on 25 July.  This will take place on 15 August, from 7pm to 9pm at a location to be confirmed in the Welwyn Hatfield area.

Attending these events will be local GPs, East and North Hertfordshire Clinical Commissioning Group’s Chief Executive Beverley Flowers and representatives from local health organisations which provide urgent and emergency care.  These include East and North Hertfordshire NHS Trust, the organisation which provides the Urgent Care Centre service and Herts Urgent Care, the organisation which runs the advice service NHS 111 in our area.

Since 14 June, the public has been asked to join in a discussion about the New QEII Hospital Urgent Care Centre (UCC)’s opening hours.  Local residents have been making their voice heard, attending our events and filling out questionnaires, and we would like to thank everyone who has taken part so far.

Currently, the UCC for minor injuries and illnesses is open 24 hours a day. The service is well used during the day but less than one person an hour uses it between 10pm and 6am.  The CCG is proposing that the UCC shuts its doors to new patients at 10pm each night.  Anyone who arrived before 10pm would be seen and treated as usual.  The centre would then reopen at 8am each morning.

If you are interested in finding out more and would like to ask questions in a less formal setting, a number of drop-in sessions are scheduled to discuss the proposals. Dates and venues are available on the website at https://qeiiucc.enhertsccg.nhs.uk/events

Dr Prag Moodley, a GP and Chair of East and North Hertfordshire CCG said: “These public meetings are another chance to learn more and ask questions about the proposals.

“We are committed to ensuring that our local population can access high quality urgent care and emergency health services, against a difficult background of increasing demand, an ageing population and recruitment challenges.  We have to make the best use of highly skilled, clinically trained NHS staff, and we believe that when the Urgent Care Centre isn’t busy, the best use of their skills is to help people with life-threatening emergencies at our A&E at the Lister Hospital.”

The CCG have also been promoting the free NHS 111 advice service.  NHS 111 can direct you toward the nearest health service which can help you, arrange urgent GP appointments overnight or even send a GP to you if you are too unwell to travel. The CCG has also worked with GP practices to introduce evening and weekend appointments. This means that patients can now book routine and urgent appointments to see a GP or practice nurse between 8am-8pm on weekdays, 8am-4pm on Saturdays, and 8am-12pm on Sundays.

The public engagement period will end on Wednesday 4 September, 2019, so please make your voice heard before then.  Visit the CCG website https://qeiiucc.enhertsccg.nhs.uk to read more detailed information on our proposal.

Request printed copies of the information, information in other formats (including braille) and non-English language versions of the proposal by phoning 01707 685140 or emailing enhertsccg.engagement@nhs.net

Send paper copies of the questionnaire or submit the views of an organisation your represent by post, to arrive by Wednesday 4 September, to:  Opinion Research Services, Freepost SS1018, PO Box 530, Swansea, SA1 1ZL (no need for a stamp).