The NHS Constitution

From 30 June 2022, this website will not be updated

For the latest local health and care information, visit the new websites for Integrated Care Board or the Integrated Care System

From 1 July 2022, Clinical Commissioning Groups will be cease to exist. Commissioning functions and information that has been previously held by East and North Hertfordshire CCG is transferring to the new NHS Hertfordshire and West Essex Integrated Care Board (HWEICB) on 1 July 2022.

HWEICB will become the new data controller. Any questions about the use of data (including patient data) by the new ICB should be directed to 

There are no changes to how local residents access NHS frontline services in Hertfordshire and West Essex as part of these changes.

The NHS Constitution

The NHS Constitution brings together in one place what patients, the public, and staff can expect from the NHS. It also explains what you can do to support the NHS, help it work effectively and ensure its resources are used responsibly.

One of the most important things the NHS Constitution does is to set out your rights as an NHS patient. These rights cover how you access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.

To read more please click here.

NHS Values Based Care Project

Health Education East of England (HEEoE), on behalf of Health Education England (HEE), have produced seven short films which explain the NHS Constitution.  The first covers the NHS Constitution as awhole and one for each of the six NHS constitutional values. You can view them below or on YouTube.
The NHS Values Project, led by HEEoE, is providing tools to enable NHS employers, staff, higher education institutions and the general public to better understand what is meant by the NHS Constitution and how it impacts quality and patient care.

Last modified: 

23 Jan 2018