Accessibility

From 30 June 2022, this website will not be updated

For the latest local health and care information, visit the new websites for Integrated Care Board hertsandwestessex.icb.nhs.uk or the Integrated Care System hertsandwestessexics.org.uk

From 1 July 2022, Clinical Commissioning Groups will be cease to exist. Commissioning functions and information that has been previously held by East and North Hertfordshire CCG is transferring to the new NHS Hertfordshire and West Essex Integrated Care Board (HWEICB) on 1 July 2022.

HWEICB will become the new data controller. Any questions about the use of data (including patient data) by the new ICB should be directed to hertsvalleysccg.hwecorporategovernance@nhs.net 

There are no changes to how local residents access NHS frontline services in Hertfordshire and West Essex as part of these changes.

Accessibility

This accessibility statement applies to the East and North Hertfordshire CCG website.

This site is currently being redesigned to meet updated accessibility guidance.

This website is run by East and North Hertfordshire CCG. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also make the website text as simple as possible to understand.

AbilityNet (https://mcmw.abilitynet.org.uk) has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:

  • The text will not reflow in a single column when you change the size of the browser window
  • You cannot modify the line height or spacing of text
  • Some older PDF documents are not fully accessible to screen reader software
  • Some of our online forms are difficult to navigate using just a keyboard
  • You cannot skip to the main content when using a screen reader
  • Live video streams do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days. If you would like to visit us see the ‘contact us’ page, call or email us for directions and to make an appointment. Please note that due to the COVID-19 pandemic, all visitors to the office need to notify us in advance.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

East and North Hertfordshire CCG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard and is undergoing a rebuild to assure compliance.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs as meeting papers for our Governing Body meetings in public, with information on how users can access our services, and forms published as Word documents.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 30 November 2020

Last modified: 

01 Dec 2020