Our policies and procedures
Current written protocols, policies and procedures for delivering our services and responsibilities.
All of our policies and procedure are available here.
All of our strategy documents are available here.
- Policies and procedures relating to the conduct of business and the provision of services
- Health and Safety
- Policies and procedures relating to human resources including recruitment and employment policies
- Equality and Diversity policies and Equality Scheme
- Standing financial procedures/instructions
- Standing orders
- Complaints and other customer service policies and procedures
- Data protection / records management/ Caldicott Guardian
- Estate management
- Charging regimes and policies
- Carers Strategy
- Communication & Engagement Strategy
- Forward View into Action Plan 2015/16
- Operational Commissioning Plan 2014 - 2016
- Operational Plan 2016/17
- Primary Care Strategy April 2016
- Strategic Plan 2014 - 2019 - Planning for Patients
- The Hertfordshire Dementia Strategy 2015 - 2019