Patient choice

From 30 June 2022, this website will not be updated

For the latest local health and care information, visit the new websites for Integrated Care Board or the Integrated Care System

From 1 July 2022, Clinical Commissioning Groups will be cease to exist. Commissioning functions and information that has been previously held by East and North Hertfordshire CCG is transferring to the new NHS Hertfordshire and West Essex Integrated Care Board (HWEICB) on 1 July 2022.

HWEICB will become the new data controller. Any questions about the use of data (including patient data) by the new ICB should be directed to 

There are no changes to how local residents access NHS frontline services in Hertfordshire and West Essex as part of these changes.

Patient choice

East and North Hertfordshire Clinical Commissioning Group believes patient choice is crucial and should underpin the delivery of a patient-centred health service. Choice empowers individuals to obtain the health and social care services they need.

We want to make sure you are being offered the choice you should be getting. We would be grateful if patients in the east and north Hertfordshire area would kindly complete this short survey that will take just a minute of your time.

Our patients and the public have told us that they would like to receive better information to support them to make informed choices about their healthcare. We will be reviewing all responses to be able to evidence and respond to the findings.

Please click on the image below to find out more about your choices as a patient of the NHS in England.

The CCG is committed to engaging with public and patients and involving them in our decisions so we can work in partnership to address the health challenges facing our community.

NHS Choice Framework
This updated framework provides information about patients’ right to choice in the NHS.

It brings together information about health care, where to get more information to help make a choice, and how patients can complain if they have not been offered choice.

Click here to download the framework.

Guidance published on patients’ choice in mental health care
NHS England has published guidance for commissioners, GPs and providers to help them support patients to choose their mental health care. From 1 April 2014 patients with mental health conditions have had the same rights as physical health patients to choose where they have their first outpatient appointment. They are able to choose any clinically appropriate provider in England as long as a CCG or NHS England has a contract with them.

For more information click here.

Last modified: 

03 Mar 2019