Sign up to Safety: Listen, Learn, Act

From 30 June 2022, this website will not be updated

For the latest local health and care information, visit the new websites for Integrated Care Board or the Integrated Care System

From 1 July 2022, Clinical Commissioning Groups will be cease to exist. Commissioning functions and information that has been previously held by East and North Hertfordshire CCG is transferring to the new NHS Hertfordshire and West Essex Integrated Care Board (HWEICB) on 1 July 2022.

HWEICB will become the new data controller. Any questions about the use of data (including patient data) by the new ICB should be directed to 

There are no changes to how local residents access NHS frontline services in Hertfordshire and West Essex as part of these changes.

Sign up to Safety: Listen, Learn, Act

Listening to patients, carers and staff, learning from what they say when things go wrong and taking action to improve patients’ safety.

East and North Hertfordshire CCG is pleased to have joined the Sign Up to Safety campiagn.

The campaign is designed to help realise the ambition of making the NHS the safest healthcare system in the world by creating a system devoted to continuous learning and improvement. This ambition is bigger than any individual or organisation and achieving it requires us all to unite behind this common purpose. We need to give patients confidence that we are doing all we can to ensure that the care they receive will be safe and effective at all times.

The Secretary of State for Health set out the ambition of halving avoidable harm in the NHS over the next three years, saving 6000 lives as a result. This campaign will listen to patients, carers and staff, learn from what they say when things go wrong and take action to improve patient’s safety helping to ensure patients get harm free care every time, everywhere.

Sign up to safety pledges

The campaign is based on five pledges:

1. Put safety first - Commit to reduce avoidable harm in the NHS by half and make public the goals and plans developed locally.
2. Continually learn - Make their organisations more resilient to risks, by acting on the feedback from patients and by constantly measuring and monitoring how safe their services are.
3. Honesty - Be transparent with people about their progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong.
4. Collaborative - Take a leading role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use.
5. Support - Help people understand why things go wrong and how to put them right. Give staff the time and support to improve and celebrate the progress made.

A more detailed definition of the five pledges is available here.

Having signed up to the campiagn, the CCG has to develop a plan that describes what we will do to reduce harm and save lives by working to reduce the causes of harm. As part of this work, we will be engaging local communities, patients and staff to ensure that the focus of our plan reflects what is important to the community we serve. We will make public our plan and update regularly on our progress against it.

Details of those organisations that have signed up already can be found at and you can follow progress on twitter via and using #SignuptoSafety

Last modified: 

03 Mar 2019