What we do

What we do

Our Operational Plan

Our Operational Plan sets out our priorities for 2018/19 and what we will do to deliver our objectives. Read our full plan here.

We have also created some simple factsheets to give the public some more detail about our key areas of work. 

The New QEII Hospital

The New QEII Hospital in Welwyn Garden City is a modern, welcoming and sustainable place for local people to access the hospital services that they use most often. East and North Hertfordshire CCG, the local, GP-led NHS organisation, is planned the £30m hospital and the health care it provides. The hospital opened on schedule in spring 2015.

The New QEII Hospital is part of a wider project to transform hospital services in our area. By October 2014, a further £150 million has been invested in new facilities in the Lister hospital in Stevenage, making it the local specialist hospital for emergency and inpatient care for east and north Hertfordshire and south Bedfordshire. Find out more about the Lister project here.

Find out about the services in the new hospital.

You can also read more about the building work.

Acute In Hours Visiting Service

If you are feeling unwell and are not able to attend your GP practice, you can contact your doctor to request a home visit. Some patients will been seen by their usual GP, but some will be seen by a doctor from the Acute In Hours Visiting Service. This is a team of doctors who work across East and North Hertfordshire to visit patients at home.

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HomeFirst is a new rapid response service which helps people stay well and independent and which now operates in our Lower Lea Valley and North Hertfordshire areas. Patients are cared for as if they were in hospital, with health and social care professionals visiting them at home. The service brings together expertise from community health services and social care to ensure patients get the right care and support to stay at home where possible.

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NHS 111

NHS 111 is a new service to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency.

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Last modified: 

14 Feb 2019